Maintenance

Maintenance includes periodic services that are typically organized, scheduled and targeted at maintaining the E-commerce infrastructure at the same or better state of performance compared to when it was approved and launched. Some are automated Maintenance services typically include:

  • User error / issue tracking and resolution
  • Hosting environment management
  • Server updates
  • Performance monitoring and Logfile reviews
  • Security fixes / patches to the e-commerce application
  • Source code management
  • Coordination of Dev – Stage – Production environments
  • Test Automation
  • Bug fixes
  • QA and production updates

Other services upon request (the offering is not limited to this list)

Support

Support services are focused on helping our clients with ongoing E-commerce merchandising, marketing and site operations. These services can augment, replace, or fill-in gaps with current merchant teams. Support services include:

  • Functional and Technical user support
  • Issue triage and resolution
  • Issue-related functional enhancement
  • Catalog and Product data updates
  • Report generation & analysis
  • Ongoing, regular analytics review and recommendations
  • Marketing campaigns and promotions setup and support (set up and running campaigns)
  • Email campaigns and landing page setup
  • Content editing and updates

Other services upon request (the offering is not limited to this list)

Evolution

Our Evolutionary services are for planned, feature-based upgrades and site optimization.
We also design and execute e-commerce growth-related services that enhance the performance of the e-commerce website and systems:

  • E-commerce roadmap planning
  • Feature enhancements
  • Conversion optimization (CRO) services
  • Campaign and content program buildout / launch support
  • Platform upgrades
  • Integration projects (add PIM, CRM other services)
  • Data Migration
  • Omnichannel feature design and integration (BOPIS, Financing Tools, Marketplace additions including aggregation gateways like Feedonomics)
  • SEO / Growth marketing services

Other services upon request (the offering s not limited to this list)

Accorin’s combination of Magento experience, system integration excellence, in-depth e-commerce knowledge and rapid development skills enabled it to dramatically improve the features, functionality and user experience for each of our key customer segments. They are an excellent partner.

Marc Fleishhacker
President & COO
Julia B

Support Levels

Accorin provides tiered support levels to support our customers’ budgets and needs.

SERVICE LEVEL

BRONZE

SILVER

GOLD

Monthly Hours
24 hours/month
48 hours/month
60 hours/month
Dedicated Account Manager
Included
Included
Included
Communication
Bi-weekly check-in call with your Account Manager
Weekly check-in call with your Account Manager
Weekly check-in call with your Account Manager
Growth Strategy
Quarterly Business Review with your extended support team and an Accorin Strategist
Quarterly Business Review with your extended support team and an Accorin Strategist
Quarterly Business Review with your extended support team and an Accorin Strategist
Maintenance
Included
Included
Included
Support
Included
Included
Included
Evolution
Evolution activites are estimated and planned as stand-alone projects
Evolution activites are estimated and planned as part of the retainer, or as stand-alone projects based on complexity.
Evolution activites are estimated and planned as part of the retainer, or as stand-alone projects based on complexity.

Every e-commerce business is different.
We would be happy to create a custom MSE plan just for your business.

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