Maintenance

  • Patch updates
  • Log file reviews
  • Hosting environment monitoring
  • Security tool management

Support

  • Functional issue resolution
  • Technical issue resolution
  • Hosting issue resolution
  • Marketing support
  • Merchandising support
  • User training

Evolution

  • New features & functional enhancements
  • Systems integrations
  • Training
  • Reporting

Accorin’s combination of Magento experience, system integration excellence, in-depth e-commerce knowledge and rapid development skills enabled it to dramatically improve the features, functionality and user experience for each of our key customer segments. They are an excellent partner.

Marc Fleishhacker
President & COO
Julia B

Support Levels

Accorin provides tiered support levels to support our customers’ budgets and needs.

SERVICE LEVEL

BRONZE

SILVER

GOLD

Monthly Hours
24 hours/month
48 hours/month
60 hours/month
Dedicated Account Manager
Included
Included
Included
Communication
Bi-weekly check-in call with your Account Manager
Weekly check-in call with your Account Manager
Weekly check-in call with your Account Manager
Growth Strategy
Quarterly Business Review with your extended support team and an Accorin Strategist
Quarterly Business Review with your extended support team and an Accorin Strategist
Quarterly Business Review with your extended support team and an Accorin Strategist
Maintenance
Included
Included
Included
Support
Included
Included
Included
Evolution
Evolution activites are estimated and planned as stand-alone projects
Evolution activites are estimated and planned as part of the retainer, or as stand-alone projects based on complexity.
Evolution activites are estimated and planned as part of the retainer, or as stand-alone projects based on complexity.

Need more support each month? Let us know. We can create a customer MSE plan for you.

Top